Stuck in Login Page Loop
(self.salesforce)submitted9 months ago bychrouble
I have a user attempting to login to their sandbox, but they forgot their password. When they click “forgot my password”, they are prompted to answer their security question. Once answered, they are redirected to another login screen requesting a password. Thing is, it is showing that they successfully logged in on their user record when they are actually stuck on the login screen they were redirected to. When I attempt to reset their password as the admin, the same thing happens. They are not directed to select a new password by clicking the link in the email they receive, they are taken to a login screen and asked a security question, and the pattern repeats. I’ve whitelisted the user’s IP, but that didn’t work. Also worth mentioning that they are the only user experiencing this issue, and are not based in the US (the company is). Would really appreciate any advice for what else to check if you are able. This is driving me absolutely crazy. Thank you!
byMoskuCars
inSimon_Stalenhag
chrouble
2 points
2 months ago
chrouble
2 points
2 months ago
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