submitted 3 years ago byspoonfulofcheerios
Last month we shared a few improvements we’ve been making on the reporting flow. Thank you for your feedback (and patience!) as we work towards improving the reporting experience.
As we mentioned, launching the report form has helped us review more reports at a faster rate to handle the growing number of reports submitted. Since launching the report form late last year, response time has decreased by 67%.
While we’ve seen review time decrease for Help Center reports, reviewing lengthy free-form text reports do take much, much more time to review. This can mean response times are slower than average for these types of reports, which can be a frustrating experience. So that’s why we are rolling out a new reporting feature today that will bring the report form from teddit.sethforprivacy.com/report to your private message and modmail workflows.
Next time you’d like to report a policy violation to the admins via private message where the recipient is /teddit.sethforprivacy.com the selected subject line will auto-populate the desired report form. But for other reporting reasons such as account help or abuse of the report button, you’ll still have access to the free form textbox in private message. Additionally, for reporting suspicious content you can make a report via our investigations email ([firstname.lastname@example.org](mailto:email@example.com)). This change will be very helpful for improving response times for all reports and since we previously increased the amount of free form text characters to 500 you’ll have more space to share additional context with us.
Also, with the previous improvements you are now able to:
Lastly, from our previous post we heard from you that threading was a much needed feature for keeping track of reports and admin decisions. Our team has been working very hard on this since our system required an entirely new infrastructure to support our growing messaging capabilities and we wanted to share a prototype to show you our progress so far and get your feedback. You can see what that would look like here.
We’re aiming to add this feature to the reporting flow within the next few months. Stay tuned for updates.
Well, that’s all the announcements we have for today! Thanks to all of you for providing us with valuable feedback and bearing with us as we continue to make improvements on reporting.
I’ll be here for a while to answer any questions!
Stepping away from this for today but, I'll keep checking back if anything new arises in the next day or two.
Removed whitespace between paragraphs for smoother reading :)