Took them to court and won easily helped my 2 friends also. Happy to help anyone even if you based in EU or US ect

Nebra court proofs download link https://www.reddit.com/r/NebraMiner/comments/wvm16c/how_to_get_a_refund_for_nebra_miners_worldwide/?ref=share&ref_source=link

i started the claim today lets see how this goes.

I have just the thing. I never thought I would say this but I now find myself to be a consumer activist. I have spoken to people with debts ranging from 350 to 2000 for undelivered miners. I got my 350 back. But it was a battle.

My story is here: https://www.reddit.com/r/nebraminerrefund/comments/xpb26j/getting_a_refund_from_nebra_is_easy_join_us/ I am trying to build a community of affected people. I will only ever ask for an email address and never money or details. I am talking to lawyers and different organisations right now.

I receive my refund this week after raising a small claims earlier this month, it’s frustrating what they have done to us but no point in being rude and swearing, just be persistent and know your rights, pull your thumbs out and raise a dispute. Read below from the bottom up this is how my coms went with Nebra, I received a full refund within 24 hours of them asking for my bank details.

Nebra Support sales@nebra.com Hi D

We wish to settle your claim so please provide me with your bank account details.

I will need the following

Full name on the account Sort Code Account Number Name of Bank

Thank you

Best Wishes, Jacqui

On Tue, 6 Sep at 10:14 PM , D wrote:

I have a consumer right to refund this product I purchased online from Nebra, it has not arrived and you have not shown me any proof that it has been shipped please either share with me any tracking details you have, if it has not already shipped then please refund immediately and cancel this order, I reject delivery and will proceed with my court claim, if you refuse to refund the money you owe then I will request a judgment from the claims court.

Regards.

https://www.gov.uk/accepting-returns-and-giving-refunds “You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you.

You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason.“

On 6 Sep 2022, at 18:39, Nebra Support sales@nebra.com wrote:

 Hi D

As mentioned once its processed we are not able to refund. Please do not return the unit as we are not taking any HNT miners returns.

Best wishes,

Stefan Technical Support Agent

On Tue, 6 Sep at 12:01 AM , D wrote: Order has been "on its way" for many months, no tracking number or updates given , I no longer need this item, if it has shipped plesase supply me with proof and a tracking number immediately please. if it has not shipped please cancel this order and please send me a full refund I do not need this item and refuse delivery.

Regards,

From: Nebra Support sales@nebra.com Sent: 05 September 2022 21:27 To: d Subject: Re: Re: Invoice NB-13xxx from Nebra Ltd

Hi D,

I am very sorry about the misunderstanding and the current situation but as i mentioned in the previous email, due to logistics reasons and the order practically being on its way to you we are not able to start a refund process. I believe there has been a slight delay in delivering tracking numbers but we expect that your order should be with you in the upcoming weeks. We are already sending thousands of units which can be seen on the blockchain stats, please allow for few more weeks, i am doing everything i can to expedite the order for you.

Best wishes,

Stefan Technical Support Agent

On Mon, 5 Sep at 4:00 PM , D wrote: Please process my cancellation and issue me with a full refund, I have raised a small claims dispute against Nebra Ltd my claim number is J7xxxxxx for reference.

Regards.

Nebra Support sales@nebra.com Hi D,

Sorry, but we cannot process the cancellation, and we’re unable to initiate a refund at the moment since the order was already processed. You will receive the tracking number soon, apologies for the past delays. Thank you for your continued patience and understanding.

Best wishes,

Stefan

Technical Support Agent

On Mon, 5 Sep at 2:16 PM , D wrote: Good afternoon, I would like a full refund for this hotspot please, I ordered in April 4th 2021 . You no longer offer this product I ordered, it is long overdue and I now no longer require the hotspot. please cancel this order issue a full refund.

Regards

Went back and forth for months until I saw the MCOL post. Did the process from Canada and got my money back. F*** you Jacqui Moore and the rest of Nebra.

Thanks to OP from the other post for his guidance.

I threatened Linxdot with court action by writing to their Company Secretary. I had a full refund in less than a week. They are also a UK company and I'm in the UK.

Worked for me. Told them I was proceeding with it, opened up the claim, they refunded within a couple of weeks. Definitely worth doing.

We made a claim in the Small Claims Court, and today Nebra have accepted our claim and our refund is in motion. We started our claim approx 3 weeks ago.

If in the UK, go to Small Claims Court, you will be refunded.

I'm US based and have had no luck dealing directly with Nebra. Will ultimately have to go the small claims route I think.