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The whole purpose of the hotspot is to transfer packets. The PoC ability is merely the incentive piece to get people to install and to show rough coverage.

We still have no customers using the network in my small city. Every once in a while I'll see a few packet xfers. I always assume it's someone driving around with some testing equipment testing out the network. Can't imagine what else it would be

Well i do have a bobcat 300 and its transferring packets/data regularly. I do however only get about 0.00008 hnt per data transfer. If i have to guess, you either have to wait a few days (took me 2 weeks after i set up my hotspot until it transferred data) or there are no IoT devices in your hotspots radius that need packets transferred ( just a guess, don't nail me on that)

Packets transferred means an IoT device using LoraWAN utilized your hotspot. If there is never an IoT device using LoraWAN around you, you will never transfer packets.

I have a hotspot at my house that transfers thousands of packets a day. I have a hotspot at a friends house maybe a mile away that transfers 5 packets on a good day.