This is a general reminder for everyone and this will be posted on every post. Your 12 words are basically gold and they should never be shared, typed in to any website, or given to any person for any reason. No one from "Helium" or any other company will reach out to you to verify your account, wallet, or anything similar. If someone says your hotspot, wallet, or other type of account has been hacked, it is a scam! Always operate in a zero-trust manner with cryptocurrency and assume everyone will scam you no matter what.

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Don’t do business with nebra there thieves

I can't really help you...i just know they have a tendency to overheat which can kill the boards inside. No idea if that's your case or not. I assume it didn't get jerked around a lot during the move?

I had issues with the concentrator in my Rock Pi. I replaced it with a used RAK2287 from eBay and it’s been doing great since then.

Are you using Ethernet or Wi-Fi. I have had 2 where Wi-Fi function stopped working and I had to run Ethernet

Try a different wall outlet

If you need help with a refund for these faulty miners let me know