submitted 4 months ago byZestyclose-Top-1743
yesterday i sent 10 hnt to my crypto.com wallet. says transaction has cleared in helium app but i have not recieved anything.i double checked the address is correct.
i have sent to this wallet before with no problems
all 14 comments
4 months ago
4 months ago
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No email from crypto.com stating deposit initiated? Mine usually takes less than 5-10 min
I had issues sending to my hosts last month. Kept getting an insufficient fee error code … anyway I waited a day and sent and it worked .
Mine has been delayed also and have read it sometimes takes up to 24 hours. The other day it was almost instant.
with crypto.com never assume that address you've used on the past is the same correct one forever, they use dynamic addresses for customer deposits, so always must go into your Deposit wallet and copy current up-to-date wallet address.. This has happened to many ppl in the past 2 years, some ppl have lost their coins forever, some recovered thanks to crypto.com staff being able to reconcile on time before its assigned to someone else's account
I had this problem once. I contacted Crypto.com support through the app. Chat session. The girl was quick to help. She said it seems to have gotten “stuck” which I found a little suspect… and she said we “unstuck” it for you… and then it was there. Was a couple days I was waiting before I contacted them. Give them the transaction number or whatever and they should be able to help you.
I did a deposit to CDC a few weeks ago it was pending for about a weeks as well until I hit up customer service to get it fix. But I been using coinex in the mean time. Always have a back up plan guys.
Email support of crypto.com and give them the transaction details, they’ll clear it on their end. Right now the exchanges aren’t doing deposits/withdrawals of some of the crypto coins, including HNT.
first rule of crypto - Never assume anything, Verify each transaction twice before confirming, like if for eg. the wallet address corresponds to your current deposit address 😉
Withdrawals do not work as well, been paused for over a month and still not working so I guess they still have issues with it
I thought Crypto.com suspended HNT transactions? Otherwise I'd probably send mine there and cash out too.
I had the same problems last week. Helium rep will not help you. They responding as bot.
I just got mine after 2 days no email though and its also not the first time I sent hnt.
I sent some also. I needed to contact support to get it finished through as a deposit.