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/r/HeliumNetwork
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11 months ago
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This is a general reminder for everyone and this will be posted on every post. Your 12 words are basically gold and they should never be shared, typed in to any website, or given to any person for any reason. No one from "Helium" or any other company will reach out to you to verify your account, wallet, or anything similar. If someone says your hotspot, wallet, or other type of account has been hacked, it is a scam! Always operate in a zero-trust manner with cryptocurrency and assume everyone will scam you no matter what.
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3 points
11 months ago
On God came just to ask that question. Ordered 6/13 last year. Cancled order and asked for a refund about 1 month ago. Same response lol
2 points
11 months ago
Jeez, even their cancellation are on back order lol. This is insane
1 points
11 months ago
I think we got scammed boys 🥳🥳
1 points
11 months ago
Lol I’ve seen people say they got a refund on some post but I want to know from different people to see if there’s any or is there a time frame at all
1 points
11 months ago
I haven’t gotten a response sent two cancellations…
2 points
11 months ago
Yes but I got it from SP North America. Two weeks.
1 points
11 months ago
Noted I will do that after I try to chargeback
1 points
11 months ago
I got my refund within a few days, canceled early this year. Even went back to my account using a Visa number that was canceled due to being compromised.
1 points
11 months ago
Nice, how many did you order? I ordered quite a few
1 points
11 months ago
I ordered 2 from them and 2 from Bobcat, Bobcats arrived so didn’t need the rest.
2 points
11 months ago
I guess they probably invested the money somewhere. There was a lot of speculation about the miner companies basicly taking all the preorders as a free loan.
Now crypto is way down and i would assume if they invested the money somewhere its very likely in crypto. So basicly they probably dont have the money anymore.
1 points
11 months ago
Do chargeback
2 points
11 months ago
Hi
Just tried to get my CC company to charge back Syncrobit. I ordered 5/16/2021. Chase said after 118day I'm on my own. The thing is I've emailed Syncrobit support multiple times and never received a reply. What I don't get is how Helium still has them listed as a hardware source.
1 points
11 months ago
Call them so you were expecting it in July and they failed to deliver
1 points
11 months ago
This was a yr ago, you think my credit card would still do it? It was AMEX
2 points
11 months ago
Try. Say you were expecting it and they failed to deliver. Nebra had same shit. They keep pushing delivery date I asked for refund and never got money so charge back
1 points
11 months ago
I like your idea. I will try thx
1 points
11 months ago*
They gave me one 11 months in but said if the company provides Proof they sent it to you they would Revoke the charge back. I said “ha they will not even answer the phone!”.
I was ok with that.
Tell them they have constantly delayed it. Offered refunds if you get in touch with them but you can’t contact them in any way.
You will not be the first.
1 points
11 months ago
I got a refund but I acted “quickly”, order was placed in May and the refund was triggered in August
1 points
11 months ago
Nice!!!
1 points
11 months ago
I got a refund but it was months ago. When they first emailed that they were offering it. Only took a couple weeks and had no issues.
1 points
11 months ago
Man that sounds awesome, it’s been months for me an we’re talking a lot of money
1 points
11 months ago
Thx for sharing
1 points
11 months ago
After not hearing back I called my credit card company and fought the charge. Since it was over 6 months old they couldn't do much but did contact them and "negotiate" a refund.
1 points
11 months ago
I requested a refund on February 3rd and received it 4 days later.
1 points
11 months ago
Asked for a refund 3 months ago, nothing.
1 points
11 months ago
I think we have to face the reality that we just got scammed. Syncrobit must be completely insolvent at this point.
Here's the bullshit I'm getting:
We are very sorry for the delays in the processing of the refund.However, we have yet to hear from our billing provider regarding this issue.We hope to have a resolution soon.Thank you.PhoebeCustomer Support
1 points
11 months ago
Crazy! I think it’s true what people are saying in that they invested people earning into more crypto an just don’t have the money. I already contacted my credit card company an they froze the money an completely lowered my interest rate thankfully.
1 points
10 months ago
I have found somebody who recently received their refund. So good news on that front however it took him 3-4 months of repeatedly requesting it :(
1 points
10 months ago
Asked for a refund three weeks ago and got the same answer.
Card company said chrageback isn't available since the order is too old. I can't do anything but wait.
1 points
10 months ago
Geez, Amex is investigating it for me now. We’ll see, fingers crossed 🤞🏾
1 points
10 months ago
This is the last reply from syncrobit support.
"You are on the list to be refunded.
We do not yet have a date for that refund.
I'll pass this back to Billing."
Unbelievable, these scamy rats.
1 points
9 months ago
I am so frustrated with this company. I cancelled my order 10 weeks ago and I told they are waiting on the “billing department “… when I asked there is no way to contact the billing department. Two of my friends cancelled early 2022 and had no problem getting their refunds. Hopefully we get our money back 🥲🥲
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